How Frankie collects, uses, and protects personal information.
Frankie is a tourism-technology company based in Vancouver, British Columbia, Canada. We operate the Frankie platform, the Pet Travel Readiness Index™, and the Pet Travel Ready™ program (together, the “Services”). This policy explains what personal information we collect, how we use it, and the choices you have. In this policy, “we” and “Frankie” mean the company, and “you” means anyone who uses the Services or interacts with us.
We collect information in three ways:
We use personal information to provide and improve the Services, create readiness assessments and recommendations, personalize trip planning, communicate with you, keep the Services secure, understand how they are used, and meet legal obligations. We do not sell your personal information.
Where Canadian privacy law (including PIPEDA) or other applicable law requires it, we rely on your consent, the performance of a contract with you, our legitimate business interests, or compliance with legal duties. You may withdraw consent at any time, subject to legal and contractual limits, by contacting us.
We share personal information only as needed:
We use cookies and similar technologies to keep you signed in, remember preferences, and measure performance. You can control cookies through your browser settings; disabling some cookies may affect how the Services work.
We keep personal information only as long as needed for the purposes described here, to comply with legal obligations, resolve disputes, and enforce agreements, after which we delete or anonymize it.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We are based in Canada and may process information in Canada and other countries whose data-protection laws differ from yours. Where required, we put appropriate safeguards in place for such transfers.
Depending on where you live, you may have rights to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.
The Services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
The Services may link to third-party sites and businesses we do not control. Their privacy practices are their own, and we encourage you to review their policies.
We may update this policy from time to time. We will post the updated version here and revise the date above, and we will provide additional notice where required by law.
Questions or requests about privacy can be sent to our privacy team at privacy@joinfrankie.com, or by mail to Frankie, Vancouver, British Columbia, Canada.